MultiTime is pleased to have been nominated as finalists for the GO Awards – Wales, in Cardiff on November 8th. The GO Awards celebrate procurement excellence and innovation in UK local government.
System Assists Council With Vital Social Commitments:
This finalist nomination is for our work at the London Borough Of Lewisham in developing a software programme to support their passenger transport service for children with special needs & vulnerable adults.
No service can guarantee that all staff will always be available on every day. However, the impact of the non-availability of specialist staff at the Passenger Service facility at Lewisham, can reach an unusual number of different parties, as follows:
- the school teacher needing to start classes,
- the awaiting mum, dad & child
- and then later in the day, the vulnerable adult.
The requirement, therefore at Passenger Services facility was for an attendance system which could support a “joined-up” approach – because:
- This service is a fast moving one -with an extremely short window of time each morning when all of the staff need to be in place and on vehicles.
- There’s a complex web of critical staff skills involving a. caring-specific and b. vehicle-oriented considerations.
In short, the staff allocation needs to be precise and the transport on its way, quickly.
How Does the system work?
On arrival the employee record attendance by swiping a card at conveniently located VisionTime terminals. The system then highlights the following in real-time on PCs and, importantly, on large wall mounted TV screens in staff congregation areas:-
– each staff member’s duties for that day in a clear, easy to understand format
– which employees have/have not checked in to work
Changes are conveyed instantly on-screen with special messages or instructions shown when needed. Vitally, by viewing a TV screen, everyone from staff to management now know in real time and at the same time, as to who is missing and for which route.
Then by using the easy skills match programme in the VisionTime Software, supervisors can immediately allocate an alternate and appropriate bus driver or Special Needs Attendant.
“We are very pleased with the VisionTime system. Staff can instantly view their work schedules with any critical changes posted in real-time for the day. Managers have an up-to- date, visual check on staff and the work schedule at all times. By staff now ‘clocking’ in & out of their shifts, savings are being reflected in overtime payments. The addition of recording annual leave has been a bonus.”
Steve Marsh, London Borough of Lewisham